Terms & Conditions

OUR PROMISE TO YOU

The Pike Shop promises to treat all its customers fairly, as we would like to be treated ourselves. If you have any query at all about any aspect of our service, please don’t hesitate to contact us at [email protected]

Here you can read about our services, complaints procedures, terms and conditions for our bargains and offers and our customer privacy statement.

Our aim is to run a friendly, efficient business, (run by predator anglers) with good stock levels and all items in stock being sent out by return of post. All items are sent by Royal Mail, larger items are sent signed for.

Our normal office hours when customer service staff are available are 8.30am to 6pm, Monday to Friday. We are always very happy to answer your queries about any of the items on web site or availability of products not listed too – please feel free to telephone or email us at [email protected]

The Pike Shop C/O Central Hub Logistics Ltd,
30 Armstrong,
Lichfield Rd Ind Estate,
Tamworth
Staffordshire
B79 7TA
(postal address only)

Telephone 01827 768 262

Email [email protected]

COMPLAINTS

In the unlikely event that you should have a complaint about any aspect of our service, please contact us immediately through this link: [email protected] putting “Complaint” in the subject line.

All complaints will be acknowledged – and usually dealt with and resolved – within five UK working days – often within 24 hours. All complaints will be recorded and are used as a source of information to help us continue to improve our service levels.

CUSTOMER PRIVACY STATEMENT

Our policy at the pike shop is to respect the privacy of our customers at all times. We are registered under the UK Data Protection Act and comply with the terms. Information is collected lawfully and in accordance with the Data Protection Act 1998.

If you place an order with us, or to be placed on our e-mailing list, we will place you on our mailing or e-mailing list and may from time to time send you information which we feel would be of interest to you. If you do not want to receive such information, please contact us: [email protected] putting “Unsubscribe” in the subject line.

Your address, e-mail address, telephone number and other details will not be made available by us for use by any third party. We will only use this information ourselves to contact you on matters relating to your orders, or if we have future offers which may be of interest to you. We take our responsibility for the security of your details seriously.

If at any time you wish to have your details removed from our database, we are happy to do so – please contact us: [email protected]