Shipping & Returns

At The Pike Shop we want you to be completely happy with your purchase. Below you’ll find clear information about delivery times, shipping costs, and our returns process.

We aim to despatch all in-stock orders within 24 hours (Monday to Friday). Orders placed at weekends or on bank holidays are usually despatched on the next working day.

Now with Free Shipping on all UK orders over £95!

All orders are sent via Royal Mail. Larger or higher-value items are sent using a tracked and signed-for service for extra security. Orders that have hit the free shipping threshold but customer requires a next day before 1pm may be subject to an extra charge.

Shipping costs are calculated at checkout based on the weight and size of your order using current Royal Mail rates. We actively monitor these costs to keep them as competitive as possible.

Where applicable items that are temporarily out of stock will be placed on back order. You will only be charged for these items when they are ready to despatch, and we will not charge a second delivery fee for any outstanding items from the same order.

You will receive a confirmation email when your order is despatched. Where tracking is available, the tracking number will be included in that email.

Returns Policy (Change of Mind)

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have a legal right to cancel your order for any reason within 14 days of receiving the goods (the “cooling-off period”).

The 14-day period starts the day after you (or someone you nominate) receive the goods.

You then have a further 14 days from the date you notify us of the cancellation to return the goods.

Condition of returned goods:
Goods must be returned unused, in the same condition in which you received them, and with all original packaging and labels where possible. You are responsible for any diminished value of the goods resulting from handling beyond what is necessary to establish the nature, characteristics and functioning of the goods (i.e. the type of handling you would reasonably be allowed in a shop).

Who pays for return postage?
For change-of-mind returns you are responsible for the cost of returning the goods to us, unless the item is faulty, damaged, or not as described.

If your item arrives faulty, damaged in transit, or is not what you ordered, please contact us as soon as possible (ideally within 48 hours of delivery) at [email protected] or on 07792 380432. Please include your order number and photos of the issue where relevant.

In these cases we will arrange a free return and offer a full refund, replacement, or exchange (subject to stock).

1. Email us at [email protected] with the subject line “Returns” and include:
   • Your order number
   • The item(s) you wish to return
   • Whether you would like a refund or exchange
   • A brief reason for the return (optional for change-of-mind returns)
2. We will reply with confirmation and the return address (if needed). Please do not just send the items back with no prior communication.
3. Pack the item(s) securely in the original packaging if possible, and include a note with your name, order number and preferred outcome (refund / exchange).
4. Post the parcel back to us using a tracked service and keep your proof of postage.
5. Once we receive the goods and inspect them, we will process your refund or exchange.

Return address:
The Pike Shop
C/O Central Hub Logistics
30 Armstrong
Lichfield Rd Industrial Estate
Tamworth
Staffordshire
B79 7TA

(Please note this is a postal address only – no visitor as it’s a none public warehouse.)

We will issue your refund within 14 days of either:

• Receiving the returned goods, or
• You providing evidence that you have returned the goods (e.g. tracking number / proof of postage),

whichever is earlier.

Refunds will be made using the same payment method you used for the original purchase. Original standard delivery charges will not be refunded for change-of-mind cancellations (or any enhanced/express delivery costs you chose).

We may reduce the refund if the goods have been handled beyond what is necessary to establish their nature, characteristics and functioning, resulting in a loss of value.

If you have any questions, please get in touch:

• Email: [email protected]

• Telephone: 01827 768 262 (Monday–Friday, 8:30am – 6:00pm)

We’re always happy to help.